Shipping & Returns

We offer FREE shipping on all orders over $250 before tax, shipping within Canada Only.

Returns Policy:

There are NO returns or refunds for In-Ear Headphones. All other products have a 15 day refund or exchange policy from the date you receive the product. Customers will be responsible for return shipping charges and the items have to be in the original state in which they were received or there will be a restocking fee of 15%. Additionally there is a 3% refund transaction fee from our merchant services. If you wish to return your order please call us at 604-628-7856 or email to

All open-box, demo units or discontinued products are final sale and are not eligible for returns. 


Shipping/Delivery Policy:

Upon receipt of your order, the products will ship 1-3 days from our shop (West Vancouver, BC) via Canada Post or directly from our suppliers. Please allow for 2-5 days for shipping depending on where you live in Canada. As we are offering free ground shipping on orders over $250 before tax. We appreciate your business and want you to have the products as soon as possible so if you wish to pay extra to get the products aired to you, please give us a call to discuss at 604-628-7856. Thank you very much!!!



Due to Covid-19 restrictions impacting manufacturing process some products offered on our website are on backorder. We do our best to provide ETA, but it is not always available to us. Currently average turnaround time to fulfill orders is approximately 2 weeks. Additionally, as the result of the overwhelming demand for deliveries across Canada, customers should expect shipment delays even if the orders were shipped with 1-3 days. We would like to thank our customers for their support during the Covid-19 pandemic and for their understanding and patience.