Shipping & Returns

We offer FREE shipping on all orders over $500 before tax, shipping within Canada Only.

Returns Policy:

There are NO returns or refunds for In-Ear Headphones. All other products have a 15 day refund or exchange policy from the date you receive the product. Customers will be responsible for return shipping charges and the items have to be in the original state, in an unopened product box, in which they were received or there will be a restocking fee of 15%. Additionally there is a 3% refund transaction fee from our merchant services. Shipping cost is none refundable.  If you wish to return your order please call us at 604-628-7856 or email to

All open-box, demo units or discontinued products are final sale and are not eligible for returns. 


Shipping/Delivery Policy:

Upon receipt of your order, the products will ship 1-3 days from our shop (West Vancouver, BC) via Canada Post or directly from our suppliers if in stock. Please allow for 2-5 business days for shipping depending on where you live in Canada. We are offering free ground shipping on orders over $500 before tax.  We appreciate your business and want you to have the products as soon as possible so if you wish to pay extra to get the products aired to you, please give us a call to discuss at 604-628-7856. Thank you very much!!!



Due to manufacturing process limitations or high demand for a specific item some products offered on our website are on backorder.  We do offer pre-order option for such products.  We do our best to provide ETA, but it is not always available to us.  We encourage our customers to reach out to us at 604-628-7856 if you have any questions.